Privacy Policy

Privacy Policy

This Privacy Policy discloses how e-Valet Pte Ltd collects, stores and handles the Personal Data of its customers, including visitors to our websites, users of our web or mobile applications and customers employing our services.

e-Valet Pte Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

e-Valet Pte Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st January 2015.

e-Valet Pte Ltd is committed to protecting your personal and data privacy. To ensure that you can feel confident about supplying us with the Personal Data, we provide this Policy outlining our practices and the choices you have concerning the collection and use of your Data.

The types of Data that we collect will depend on the type of services and/or products being requested and/or offered to you. These may include certain information such as but not limited to your personal information, title, name, age, gender, date of birth, family status, identification or passport information, contact information, telephone numbers, physical address information, email address, fax numbers, credit card information, billing address and contact information, company name, business title and any other information which would be reasonably required for us to provide you with the services and/or products being requested and/or offered to you. We may obtain information regarding your location according to your Internet Protocol (IP) Address in order to better serve you and provide information about our products and/or services most suited to you. We may also require copies of some documentation such as identification and/or passport copies or proof of address in certain circumstances. We may record telephone conversations between you and our staff for record keeping and training purposes.

We may use Data collected for one or more of the following purposes:

  • Providing you with information, products and/or services as you may require from us or which we may offer to you.
  • Handling payments for any such information, products and/or services.
  • Dealing with any enquiries, customer service issues and/or complaints.
  • Managing any referrals that you have made to someone or that someone has made to you with respect to our company and/or services.
  • For use of the online services available through our websites or applications, by postal mail, through telecommunications channels or through any other form of communication.
  • Marketing of our services, research, promotions and/or any other form of managing the customer relationship with you.
  • Managing any part of the operations that are required to provide you with the products and/or services contracted from us or offered to you.
  • For any other incidental or associated purposes relating to any other purpose which you may agree to from time to time.
  • For the use of any of our subsidiaries, business associates and/or associated companies in connection with any of the points mentioned herein.

We may disclose and transfer Data to our subsidiaries, associated companies, business associates and other persons who we consider appropriate in connection with the services provided or to be provided to you and/or to inform you about our company’s news, information and/or promotions regarding our products or services. We may also be required to disclose Data by law or court order or as requested by government or law enforcement authorities or administrative organs. The Data may also be sourced from or transferred to jurisdictions outside Singapore in accordance with the points mentioned herein.

Otherwise, the Data will be kept confidential and shall not be disclosed or transferred to other parties.

In order to ensure the safety and security of Data provided to us, we have implemented numerous technical, physical and administrative control measures. We use industry standard Secure Socket Layer (SSL) protocol for data encryption which ensures that sensitive information such as credit card details is automatically converted into codes before being securely dispatched over the Internet. Data is accessible only by relevant parties as described within this Policy including in some instances third party service providers necessary to ensure a seamless and high quality service offering.

A cookie is a small piece of data containing information about you and your preferences that is sent from our website and transferred to your web browser while browsing our website. The use of cookies means that we are better able to serve you and/or maintain your information throughout the website’s pages within or across multiple sessions. Cookies may also be used for the purposes of analysis of usage and browsing information within the website. While most browsers automatically accept cookies, you are able to adjust the settings to block them in future. A website which is allowed to create a cookie is not able to access any other part of the computer and the cookie can only be read by the site that created it.

We may also track certain actions taken through our website through the use of third party cookies, third-party vendor’s use of first-party cookies, first-party identifiers, web beacons and similar technologies to collect or receive information from our website and elsewhere on the internet. Such information may be used for measurement services and ad targeting. You are always free to opt-out of such tracking, collection or use of information. Please refer to a site such as aboutads.info/choices or tools.google.com/dlpage/gaoptout for further information.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

You may request access to your Data and/or request corrections to your Data at any time. If you wish to obtain a copy of your data or wish to correct any of it, you may contact us by email at info@extraspaceasia.com

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.