Terms and Conditions
This Agreement is between e-Valet Pte Ltd, a Singapore registered company with registered office at 301 Boon Keng Road Singapore 339779 (“Extra Space”, “we”, “us” or “our”) and you, the Customer (“Customer”, “you” or “your”). For the avoidance of doubt, a customer includes any visitor to our websites, users of our web or mobile applications and customer employing our services.
2.1 “Services” means any and all services or products which we may offer via your User Account at any time including delivery, collection, drop off, transportation and storage of any Boxes or Cartons or Odd Size Item(s).
2.2 “Storage Facilities” means the premises that are used to store the Boxes of Goods of the Customer and other customers.
2.4 “Delivery” shall be considered to include any deliveries or drop off or transporting of Boxes to the designated address in Singapore or to our Storage Facilities and a charge of S$18.00 per trip + S$1.00 per box will apply for each delivery, capped at a maximum of 20 boxes per delivery charge.
2.5 “Collection” shall be considered to include any collections or transporting of Boxes (whether empty or are packed with your Goods) from the designated address in Singapore or from our Storage Facilities.
2.6 “Boxes” means the box(s) that are supplied by us which shall include 1 plastic bag, 1 bubble wrap and 2 tamper-proof seals for ease of packing or removing of your Goods and the price of storage shall be S$8.00 per box per month.
2.7 “Goods” means any goods or items which are entrusted to be stored by us in our Boxes.
2.8 “You” or “Customer” means you the customer irrespective as to whether you are an individual customer acting on your own behalf or a business customer including your agents, nominees or assignees.
2.9 “Website” means our website at www.extraspaceasia.com.sg/valet/ or any other website under which we provide or advertise our Services or subsequent URL which may replace it.
2.10 “Date and Time” means a specific date and the selected time slot to the designated address in Singapore provided by you via your User Account.
2.11 “User Account” means an account which you must create and register with us via our website, which shall include a unique username and a password and thereafter you can proceed to make use of our Services.
2.12 “Declaration Form” means a form which is to be filled in by you with regards to your contents in the Boxes and to be signed by you or your recipient when the Services that we had provided has been carried out.
2.13 “Force Majeure” means any unforeseeable circumstances beyond our reasonable control, including but not limited to war, threat of war, terrorist activity, strikes or other industrial action, riots, fire, storms or any other natural disaster, failure in the telecommunications networks, power cuts, traffic conditions, road closures, accidents or any other unforeseen circumstances.
3.1 To make use of our Services, you must register and create an account with us. You are responsible to ensure that the Data you provide in your User Account and Declaration Form is complete and accurate. You agree that you would update us as and when your details change.
3.2 You are to keep your login information including your Data and password safe and to take all reasonable steps to ensure nobody other than yourself can access your account and the Services. All email, personal information or contact information which you are to provide shall be valid and updated.
3.3 You agree that you have the authority to, and are of legal age to, enter into this Agreement.
3.4 You are to ensure that your Goods are packed safely so that your Goods can be transported and stored without damage.
3.5 You are not to sub-license or re-sell any of the Services that we offer without our prior written consent.
4.1 You are to log into your User Account to use our delivery, collection, transportation and/or storage services.
4.2 If you require our Boxes to store your Goods, you shall schedule a Date and Time via your User Account for us to deliver the empty Boxes to you and schedule another Date and Time for us to collect the Boxes to be transported to our Storage Facilities. The period between delivering the empty Boxes to you and the collection of the packed Boxes shall not exceed the duration of 7 days. It is your responsibility to schedule the collection of the Boxes prior to the expiry of seven (7) days from the date of Delivery of the empty Boxes to you. Upon the expiry of seven (7) days, we shall then proceed to charge you for our storage services as if the Boxes had already been stored with us. In the event that you require us to make a second trip for the Boxes which were not packed and collected by end of the seven (7) days, you shall be liable for an additional transport charge of S$18.00 per trip + S$1.00 per box on the subsequent Collection.
4.3 Whilst we would exercise our best endeavour to reach your destination punctually, you agree and understand that the scheduled timing of the Collection/ Delivery is an estimate only.
4.4 You are to pack the Goods that you wish to store with us and you may take photos of the Goods for your own reference before handing the Boxes to us for sealing.
4.5 A delivery charge of S$50.00 per trip + S$1.00 per box shall be imposed if there is a failed attempt to drop off or collect the Boxes or Cartons at the designated address at the scheduled Date & Time.
4.6 During the period of storing the Boxes, we shall not be liable for any loss or damage suffered by you as a result of a damaged Box(s) and/or corroded contents in the Boxes.
4.7 If you want to have all or some of your Goods to be returned to you, you may schedule a Date and Time for us to deliver the Boxes to you. We will confirm your request by sending you a confirmation email.
4.8 We will then transport your Goods from our Storage Facilities and deliver them to you as per the Date and Time indicated by you via your User Account.
4.9 A fee of S$28.00 per trip will be charged for any collection or delivery of Box for the location at Singapore Changi Airport.
4.10 An additional fee of S$50.00 per trip will be charged for any urgent job order (collection or delivery of any Box on the same day) subject to our availability.
5.1 By subscribing to our services, you hereby declare that throughout the entire term of this Agreement, all Goods that are placed at our Storage Facilities belong to you. If the Goods do not belong to you, you hereby declare that you have the express permission and authority of the person who owns the Goods to use our Services and place Goods with us.
5.2 All Boxes shall remain the property of Extra Space during the course of our Services. In the event that you intend to buy the Boxes, the Boxes shall be sold at S$25.00 per Box. Once sold, the Boxes are strictly non-refundable and non-exchangeable.
5.3 Goods stored with us must not exceed twenty kilograms (20kg) per Box. You shall pack all Goods carefully with protective materials. Goods stored in our Boxes must be packed in plastic bag(s) and/or bubble wrap.
5.4 Goods stored with us shall not be prohibited, illegal, stolen or perishable Goods. Such Goods include but are not limited to drugs; food; fruits and plants; creatures (whether living or dead); flammables, firearms, weapons or explosives of any kind; radioactive, chemicals, hazardous or toxic materials of any kind; Goods which emit any kind of odour or fumes; compressed gases; any currencies, bonds or securities; or any Goods that are irreplaceable in nature or of high value such as jewellery, antiques, fine art, fine wines, any currencies, precious metals, furs and deeds.
5.5 We shall exercise the right to open your Boxes to inspect your Goods and dispose/ destroy them accordingly if, (i) we reasonably believe that the Boxes contain Goods which violates the Clause 5.4 herein; (ii) we are required to do so by any competent authority, local authority or by law or any court order; or (iii) there is a risk of injury or damage to property or persons, in which case, we shall not be held liable for any losses suffered.
5.6 Access to our Storage Facilities may be made by appointment and subject to our discretion and availability. We reserve the rights to determine the location of storage of the Boxes.
6.1 During any Delivery or Collection, a Declaration Form will be provided to you for your endorsement to confirm the Delivery or Collection of your Goods as stated in the Declaration Form.
6.2 Subject to Clause 13, we shall not be liable for cancellations or deliveries or collections as a result of force majeure, including, but not limited to, any adverse weather conditions, bad weather warnings, traffic conditions or any other event beyond our control.
6.3 Subject to Clause 4.5 above, our driver shall wait for a period of up to 15 minutes at the given Delivery or Collection address. Should you fail to be present at the agree time, a failed delivery charge of S$50.00 per trip + S$1.00 per box or part-thereof shall be imposed on you.
6.4 If you wish to arrange for our Boxes to be delivered to you and allow you to pack your Goods into our Boxes on the spot, our drivers can wait for a period of up to 15 minutes for you to pack before sealing up the Boxes and/or Cartons to store at our Storage Facilities provided that your Goods does not exceed a total number of 6 Boxes.
6.5 Our Boxes are provided to you for the purposes of packing the Goods that would be stored by us at our Storage Facilities.
6.6 6 In the event that you no longer wish to engage our storage services and you wish to keep the empty Boxes, a fee of S$25.00 per Box and a one off fee of S$18/.00 per trip + S$1.00 per box shall be charged to you.
6.7 You shall check the condition of the Boxes given to you upon delivery. Thereafter, you are required to keep and maintain our Boxes in a clean and good condition. Should there be any damage to the Boxes upon collection such that the Boxes can no longer be used for the storage of Goods or could not be sealed properly, the Boxes shall be deemed sold and a fee of S$25.00 per box shall be charged to you.
6.8 We have the final discretion to determine whether your Goods is suitable to be stored at our Storage Facilities.
6.9 In the event that your Goods stored with us are damaged or has caused damage to the Goods or Boxes belonging to other customers, you agree to be liable and indemnify us and other customers for the loss and damage that shall be suffered.
6.10 You are required to ensure that any of our Boxes that are placed with you must be arranged for our collection within 7 days otherwise, we shall proceed to bill you accordingly as per Clause 7.5.
6.11 Advanced notice of 1 working day is required for rescheduling or cancellation of deliveries/collections. A delivery fee of S$18.00 per trip for every 20 boxes or part-thereof on the delivery shall be charged if the advance notice is not met.
7.1 All applicable charges are those specified on the Website at the time of booking or as specified in this Agreement. All applicable charges are quoted in Singapore dollars and is subject to the prevailing Goods and Services Tax (“GST”) charges.
7.2 All applicable charges are subject to change at our discretion. In the event that charges are revised, one (1) month’s notice shall be given to you and pursuant to Clause 9, you are entitled to terminate the Agreement.
7.3 Payments shall be made by Credit Card payment.
7.4 By subscribing to our services, you agree to provide us with your credit card information and details, which we are entitled to use for all billing and payment purposes thereafter.
7.5 All charges incurred for the use of our services shall be billed to you in advance on a monthly basis, following the first payment date. The first payment date shall be the earlier of:- (i) the date on which we collect the Goods from you; or (ii) 7 days after we deliver the empty Boxes to you. All payments shall be deducted automatically via your credit card account.
7.6 Customers are not entitled to be credited or refunded for any prepaid storage charges, charges incurred for delivery or collection services or any other charges which are imposed on you in accordance with the terms specified herein. In the event that you decide to cease the subscription of our Services during the billing cycle, you are also not entitled to any refunds from us. A minimum storage period of 1 month shall apply to the storage of each Box.
7.7 For Credit Card payment, all payments shall be deducted automatically via your credit card account. You agree to compensate us in full against all costs and expenses that shall be incurred by us in the event of a failed payment for whatever reason.
7.8 If you fail to arrange payment for the amounts due to us by the due date, we will issue you a reminder notice and reserve the right to charge you an administrative charge of S$15.00. A second deduction shall be made after the end of the 7th day from the due date for all outstanding amounts, including the above mentioned administrative charge.
7.9 In the event the second deduction is unsuccessful, we shall issue a 2nd reminder notice for final payment and charge a late payment interest of S$30.00 on top of the outstanding amounts stated in Clause 7.8. If payment is not received within the next 7 days after the issuance of the said reminder notice is made, we reserve the right to dispose/ sell the Goods to interested buyer(s), in which case and by conduct of your non-payment, you agree to waive your rights to hold us liable for such disposal/ sale of the Goods, in both law and in equity. You shall be issued a written notice that the sale of the Goods has been effected. Proceeds from the sale shall also be used to settle all outstanding charges and/or payments including administrative fees, late payment interest and service fees that have been incurred under your account. Any excess will be refunded to you, without interest, via your credit card account. In the event that your credit card account is invalid, we will issue a cheque under your account name and notify you for collection at our main office. Your cheque shall be held on by us for a period of six (6) months, thereafter, the excess amount shall be retained by us and you agree to waive your rights to claim for the excess.
7.10 If the proceeds from the sale of the Goods as set out at Clause 7.9 above is inadequate to cover all charges and payments due to us by you, you shall be obliged to settle any outstanding balance which remains due within seven (7) days from the notice of sale. If the outstanding balance remains unsettled after seven (7) days, we may proceed to commence legal proceedings against you to recover all amounts due and you shall indemnify us of all costs and expenses incurred in the process of doing so.
7.11 In the event that the Goods could not be sold within 1 month from the date of the 2nd reminder notice, you hereby authorized us to proceed to dispose/ destroy/ discard the Goods. All costs of sale or disposal shall be borne by you, without prejudice to any rights or remedies due to us in respect of any breach of any covenant by you which shall arise from or in connection with this Agreement.
8.1 We shall not be held liable or responsible for any damage or loss that shall arise for any reason.
8.2 You agree that we are not liable to you or any person for the damage, destruction or theft of any of your Goods that are stored at our Storage Facilities, howsoever caused, and you hereby agree to waive all rights to seek any claim which you might otherwise have against us, unless such damage, theft, destruction which has been so caused is as a result of our action(s).
8.3 You agree to indemnify us in any respect of any claim that shall be made against us and any expenses that shall be incurred by us as a consequence of, in relation to, or in any way arising out of, your use of our Services.
8.4 You acknowledge that we are not aware of the value of the Goods that are stored with us and you are responsible to arrange for appropriate insurance for your Goods. By entering into this agreement and subscribing to our services, you also agree to waive all rights of recovery against us for any claims.
8.5 You acknowledge and agree that the use of our Website and any of our Services is entirely at your own risk. We shall not be held liable or responsible in any way for any direct or indirect loss or damage suffered as a result of your use of our Website.
8.6 You are responsible to inspect any Goods returned to you for any loss or damage. If there is any loss or damage to your Goods, you are required to notify Extra Space within 24 hours of the delivery. We reserve the right to inspect the Goods and take pictures of any alleged damage or loss before a claim can be made.
8.7 It is your responsibility to ensure that the Goods stored in the Boxes are properly and carefully packed with adequate protection as would reasonably be required. We shall not be held liable for any loss, mis-delivery of and/or damage to any Goods as a result of poor packing or inadequate protection or deterioration in the state of the Goods.
8.8 Extra Space shall not be liable for the damage of your Goods, if the same is caused directly or indirectly by fire, earthquake, flood, or other causes, that are beyond our control.
8.9 We shall not be liable for any loss, damage or destruction caused to your Goods due to the following:- a) Terrorist attack, war or military action; b) Loss or damage resulting from unknown or mysterious causes;c) Consequential loss of any kind or description; d) Nuclear reaction, radiation or radioactive, biological or chemical contamination; e) Loss of data records other than the cost of blank data carrying materials; f) Loss from theft without forcible and violent signs of entry into a securely locked space; g) Breakages, denting, scratching, denting, chipping, marring or any accidental damage to Goods stored; h) Any damage to goods while in transit or during loading or unloading; i) Loss or damage to Property directly resulting from Flood, water seeping from outside the premises, action of the sea or waves or tidal wave. j) Flood means the covering of normally dry land by water that has escaped or been released from the normal confines of: (i) any lake, or any river, creek or other natural watercourse, whether or not altered or modified; or (ii) any reservoir, canal, or dam. k) Any damage to goods as a result of mould or mildew.
8.10 Notwithstanding the above, you agree that no terms within this Agreement will affect or restrict any of your statutory rights.
9.1 You may terminate this Agreement and close your User Account at any time by making a request for the return of your Goods via your User Account. Before the termination can be done, you must settle any outstanding charges that are due to us, including all fees incurred within the billing cycle during which the termination occurs. Upon termination, you must ensure that you contact us to arrange for the return of your Goods and such return must be arranged within 14 days thereafter. If, for any reason, after 14 days following the termination of this Agreement, you have not arranged for the return of your Goods, we may proceed to dispose them in accordance with Clause 7.
9.2 We may terminate this Agreement at any time by providing written notice to you. If we terminate this Agreement, we shall arrange for your stored Goods to be delivered back to you at our costs and expense, unless the termination is due to your breach of this Agreement, in which, you shall be responsible for all costs and penalty fees that shall be incurred.
9.3 Termination notices shall be subject to Clause 15.
9.4 Return of Goods scheduled on dates falling after the billing cycle will be charged a full month’s rental.
10.1 We retain ownership of all intellectual property rights of any kind related to our Website and Services, including all applicable copyrights, patents, trademarks and other property rights, save for those which may relate to third parties that we may mention on our Website or work with in providing the Services.
10.2 Limited, non-exclusive, non-licensable and non-transferable use of limited content for personal use is permitted, however must not be used for commercial purposes.
12.1 Extra Space may at any time sub-contract, assign or transfer any or all of its rights and obligations under this Agreement to any third party or agent.
12.2 This Agreement shall be binding on your personal representatives and successors.
13.1 We will not be held liable or responsible for any failure to perform or delay in the performance of the Services caused by Force Majeure.
13.2 In the event of a Force Majeure, we will aim to contact you as soon as possible and will take all reasonable measures to minimize any disruptions to the Services.
You agree to release, fully indemnify, defend and hold us, our employees, agents, suppliers and directors harmless on demand, from and against all claims, liability, damages, costs, expenses, losses and legal fees arising out of the use of our storage Service, including but not limited to any breach of the Agreement by you. In addition, we shall not be liable to you for damages caused by any act of God. This clause also applies to any other liabilities arising out of your use of our Website or Services or by any other person accessing our Website or Services under your account or using your Data.
15.1 Any notices given by you to us must be made in writing, by way of email to firstname.lastname@example.org or by registered postal mail to our registered office as specified in Clause 1 of this Agreement.
15.2 Any notices given by us to you must be in writing and may be served by email or by postal mail. Such notice shall be directed to the email or postal address you have provided to us through our website or as separately provided to us in the form of a notice according to the details as stipulated in this Clause.
15.3 A notice shall be deemed to have been served at the time the registered postal mail has been signed for by us in the case of registered postal mail; within 48 hours from the time the notice has been sent out in the case of postal mail; and from the time the email was sent by the sender, provided that the sender of the email does not receive an email message stating that the email message has not been received by the intended recipient.
This Agreement and any disputes or claims arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with the laws of Singapore.
A person who is not a party to this Agreement has no right under the Contracts (Right of Third Parties) Act (Cap 53B) to enforce any terms of the Agreement. For the purpose of this clause, “person” includes any individual, company, corporation, firm, partnership, joint venture association, organisation, trust, state or agency of a state (in each case, whether or not having separate legal personality).
18.1 We reserve the right to amend the terms and conditions within this Agreement from time to time and it is your responsibility to review these terms and conditions on each occasion you procure our services and/or products. The latest version of this Agreement will always be accessible at www.extraspaceasia.com.sg/valet/. Your continued use of our Services will be deemed to represent your continued acceptance to the latest version of this Agreement. If you do not agree with any changes to this Agreement, you may terminate this Agreement as per Clause 9.
18.2 We always welcome your feedback which can be sent to us by email to email@example.com. Where you supply any feedback, you agree and acknowledge that Extra Space shall have no obligation to maintain confidentiality of such feedback and/or suggestions and that it may be incorporated into our Website or Services.
18.3 If any provision of this Agreement shall be found by any court or arbitration or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall not affect the other provisions of this Agreement which shall remain in full force and effect. If any provision of this Agreement is so found to be invalid or unenforceable but would be valid or enforceable if some part of the provision were deleted, the provision in question shall apply with such modification(s) as may be reasonably necessary to make it valid and which reflect(s) the intention of the parties.
18.4 Each party shall keep any and all information disclosed between the parties to this Agreement in strict confidence. This clause shall survive the termination of this Agreement.